Quorn Stone leicestershire

Your frequently asked questions
This page addresses some of our most frequently asked questions. But if you can't find the answers you're looking for here, call us. Even if we haven't heard from you in a few years, you're still a valued customer - and we're still just as happy to help.

Why choose a stone floor?
These days there are so many alternatives to stone: hardwood, ceramic; even concrete. But none of these come close to the look, the feel or the enduring quality of stone. There isn't any other material that really approximates the look of real stone. The subtle veining of marble, the versatile charm of travertine and the creamy beauty of a natural limestone are all unsurpassed by synthetic materials. Added to that, stone floors retain their value over time. We talk about making an 'investment' in a stone floor advisedly. Even in a high use environment, stone retains its looks over time. For immediate or long term commercial benefit, it will add considerable value to your property.

Why choose a stone floor?

These days there are so many alternatives to stone: hardwood, ceramic; even concrete. But none of these come close to the look, the feel or the enduring quality of stone.

There isn't any other material that really approximates the look of real stone. The subtle veining of marble, the versatile charm of travertine and the creamy beauty of a natural limestone are all unsurpassed by synthetic materials.

Added to that, stone floors retain their value over time. We talk about making an 'investment' in a stone floor advisedly. Even in a high use environment, stone retains its looks over time. For immediate or long term commercial benefit, it will add considerable value to your property.

Which stone should I choose?
There are practical as well as aesthetic considerations here. All our stones are particularly hard wearing. Customers typically favour limestone for its suitability in a high use family home environment, marble for its aesthetics and travertine for its versatility. Check out our product pages for more information.

Why have tiles different shades?
While some stones are consistent in colour and shading, most stones will have shade and veining variations. This is part of the beauty of natural stone and gives the special characteristics so often imitated by man made products. When choosing a natural stone floor it is always advisable to take a look at a large laid area as it can be difficult for a small sample to capture the overall look of a laid floor. (Take a look in our photo galleries to see some completed projects or visit our showroom)

Why have tiles different shades?

While some stones are consistent in colour and shading, most stones will have shade and veining variations. This is part of the beauty of natural stone and gives the special characteristics so often imitated by man made products.

When choosing a natural stone floor it is always advisable to take a look at a large laid area as it can be difficult for a small sample to capture the overall look of a laid floor. (Take a look in our photo galleries to see some completed projects or visit our showroom)

How do I care for my stone floor?
Stone floors require very little maintenance. But get off to a good start by installing and sealing your floor correctly. We generally advise that a professional takes care of the installation process. (We can supply a list of approved local installers on request.) They will ensure that the tiles are sealed and adhered properly; thereby helping to ensure the long, trouble free life of your stone floor. For day to day cleaning, hoover regularly with the brush attachment. Wipe clean any spillages as soon as possible. When mopping your floor always use a PH neutral detergent and a clean mop these simple steps will help to keep your tiles looking at their very best.

How do I care for my stone floor?

Stone floors require very little maintenance. But get off to a good start by installing and sealing your floor correctly. We generally advise that a professional takes care of the installation process. (We can supply a list of approved local installers on request.) They will ensure that the tiles are sealed and adhered properly; thereby helping to ensure the long, trouble free life of your stone floor.

For day to day cleaning, hoover regularly with the brush attachment. Wipe clean any spillages as soon as possible. When mopping your floor always use a PH neutral detergent and a clean mop these simple steps will help to keep your tiles looking at their very best.

Do you fit the tiles?
We can provide a list of specialist installers. Just ask for details.

Do you supply sealant?
Yes. Click here.

Do you supply a laying plan?
Yes, please click here for a choice of layouts.

Where does the product come from?
We source our stone from all over the world - but principally from Spain and Turkey. The key factor is that we source it ourselves and have done so for the past 15 YEARS. We're driven by our industry experience and our understanding of the current and emerging trends to find the best possible sources of stone for our customers.

Placing orders
We accept orders over the phone but we recommend customers to visit our showroom in Quorn. Unlike many retailing on the internet Quorn Stone does not sell cheap poor quality Travertine & Limestone tiles. We care about what we sell. All of our tiles on display are held in stock and ready for immediate delivery. Samples are of current stocks. Customers are welcome to inspect their material at our warehouse prior to delivery. Please measure up carefully since we do not accept returns of surplus material. We feel that this would be unfair to re-sell to future customers.

Placing orders

We accept orders over the phone but we recommend customers to visit our showroom in Quorn. Unlike many retailing on the internet Quorn Stone does not sell cheap poor quality Travertine & Limestone tiles. We care about what we sell.

All of our tiles on display are held in stock and ready for immediate delivery. Samples are of current stocks. Customers are welcome to inspect their material at our warehouse prior to delivery.

Please measure up carefully since we do not accept returns of surplus material. We feel that this would be unfair to re-sell to future customers.

Payment
All goods must be paid in full before being despatched.

Returns
Returns can only be accepted within five working days of receipt. Goods must be in original packaging & packaged as left the warehouse. We reserve the right to a 20% re-stocking charge to our descretion. Please check all materials prior to installing since we can not accept any claims once the tiles have been laid. The customer is responsible for the cost of any returns. Quorn Stone cannot accept any liablity whatsoever for any damage, loss or inconvenience arising out of the transport or carriage of goods where the customer has arranged such transport or carriage.

Returns

Returns can only be accepted within five working days of receipt. Goods must be in original packaging & packaged as left the warehouse. We reserve the right to a 20% re-stocking charge to our descretion.

Please check all materials prior to installing since we can not accept any claims once the tiles have been laid. The customer is responsible for the cost of any returns.

Quorn Stone cannot accept any liablity whatsoever for any damage, loss or inconvenience arising out of the transport or carriage of goods where the customer has arranged such transport or carriage.